ICS Solutions
SharePoint Foundation Skills

SharePoint Remote Assistance


The SharePoint Adoption Framework Remote Assistance options provide clients with support for their Microsoft SharePoint implementation, ensuring that their 1st and 2nd line support teams have access to specialised expertises when they are unable to resolve SharePoint issues internally.

Through a combination of personalised, fast and reactive support our technical experts work closely with your in-house or third party help and support desks throughout the project lifecycle to help avoid problems before they occur and impact your business critical application.

An initial workshop will be undertaken as part of the first line helpdesk support to provide ICS Solutions with the relevant information to be able to support your current SharePoint Implementation.


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First level helpdesk: This service is designed to provide remote assistance to your first line support teams for the first six months of your organisations adoption of SharePoint. This support is intended to provide Out of the Box (OOB) SharePoint feature assistance.


Second Level Helpdesk:  Once your first Line support department and power users have been trained to provide the initial SharePoint support to your end users, ICS are able to enhanced the First Line Support by providing Second Line Support; this will provide SharePoint; infrastructure troubleshooting, customisation aid, on-site support and Out of the Box (OOB) feature assistance.