BizTalk Support
Managed Support Service Expertise
The BizTalk Support offering from ICS Solutions helps you to:
- - Resolve BizTalk server issues.
- - Keep your BizTalk implementation online.
BizTalk Server is a mission critical back-end platform which manages the communication and the messaging between business critical systems, and executes business processes and workflows. It is crucial to the on-going success of your business.
The ICS Solutions BizTalk Support offering provides 3rd line support and expertise for your BizTalk Server and solutions.
Comprehensive Managed Support Contracts
An ICS Solutions BizTalk support contract includes the following key features:
- On and off site consultancy.
- Agreed number of hours of support for application and platform elements.
- Friendly and dedicated personal service from a designated Technical Account Manager and Application Developer Consultant.
- Extensive Escalation options including ICS expert consultants and Microsoft Certified Consultants.
- Remote access monitoring and fault resolution.
- Dedicated Test Platform.
Managed Support Options
| Manage 24 | Manage 72 | |
|---|---|---|
| Target time for problem resolution | 24 hours | 72 hours |
| Target response time | 1 working hour | 3 working hours |
| Scheduled on-site visits | 2 days | 1 day |
| Help Desk hours pool | 26 days/182 hrs | 19 days/133 hrs |
| Dedicated hardware | Yes | Yes |
| Named Technical Account Managers | 2 | 1 |
| Named customer contacts | 3 | 2 |
| Reporting | Monthly | Monthly |
To speak to ICS about the BizTalk Advantage Program please email us here.
© 2008 ICS Solutions Ltd, all rights reserved.